Refund Policy

This Refund Policy applies to paid subscriptions and purchases of Docfiy (“Docfiy”) Services and should be read together with our Terms of Service.

Subscriptions

Paid plans renew automatically according to the billing cycle you select (monthly or annual) until you cancel. You can cancel from the billing settings in your Docfiy dashboard; cancellation stops future renewals but does not refund the current period unless required by law or stated below.

When we offer refunds

• First purchase, within 14 days — If you are a new paying customer and request a refund within fourteen (14) days of your first paid charge, and you have not substantially exceeded fair use of the Services, we will refund that charge.
• Billing errors — Duplicate charges or clear billing mistakes will be corrected or refunded after we verify the issue.
• Required by law — Where consumer or other law requires a refund, we comply.

Renewals, upgrades, overage fees, and usage beyond the first-purchase window are generally non-refundable. Free plans and trials have no refundable charges.

How to request a refund

Email legal@docfiy.com from the address on your account and include your workspace name, invoice or receipt ID, and reason. We typically respond within five (5) business days. Approved refunds are issued to the original payment method.

Contact

For refund requests and billing questions related to this policy, write to legal@docfiy.com or our registered office in Albuquerque, New Mexico, United States:

Registered office
Docfiy
1209 Mountain Road Pl NE, Suite N
Albuquerque, New Mexico 87110
United States